SUPPORT

SUPPORT

FAQs, videos, and other resources
about meShare products and services

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Cloud Playback
Tutorial

Watch our video tutorial on how to playback recorded video from your meShare Cloud enabled devices.

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Frequently Asked Questions Before Starting Purchasing a Cloud Subscription Manage the cloud service Manage your subscription
  • What are the benefits of a meShare cloud service subscription for your camera? +

    For consumers, a meShare subscription offers a free camera with a selected Cloud Service Plan that includes cloud recording and playback, upcoming clips and timelspse, person detection / facial recognition, customized motion detection areas, and more.
    For businesses, meShare offers an open platform and a complete solution for smart recording and storage.

  • How do I sign up for a cloud service subscription? +

    Here are 2 ways to subscribe the cloud service:

    1. Activate cloud service by activation code
    You will get an email with activation code for cloud immedicately after you purchase from meShare store.
    (1) Visit https://user.zmodo.com/service/cloud from a Desktop Computer (not your iPhone or iPad) and log in with the same username and credentials as your zmodo App.
    (2) Click the “My Cloud” Tab on the top bar.
    (3) Click ""Details"" under the device that you want to subscribe to the Cloud Service.
    (4) Click the ""Subscribe"" button at the bottom of the pop-up window and choose Use Activation Code

    2. Activate cloud service by Credit Card and PayPal
    If you want to subscribe the cloud service from our partner zmodo directly
    (1) Visit here for more information.
    The web platform supports most popular web browsers except IE 6-9. We highly recommend you use Chrome for the subscription process.

  • What are the features and pricing of the cloud service? +

    We have 2 tiers of subscription plans:
    1. 7-Day Plan - 7 days of continuous cloud recordings and alert clips storage: $4.99/Month or $49.90/Year (save $10)
    2. 30-Day Plan - 30 days of continuous cloud recordings and alert clips storage: $9.99/Month or $99.90/Year (save $20)

  • How do I play back footage from the cloud? +

    Once you have successfully activated cloud service for a device, footage from the device will be saved onto our secure cloud. You will be able to access this footage from any location, at any time. The following instructions will show you how:

    Using the zmodo mobile app:
    1. Open the zmodo app and log in using your zmodo account information.
    2. Scroll through your device list and select the device that you would like to review footage from.
    3. Select the Playback option as shown below to review footage for the device.
    4. Press the icon at the bottom right corner to select which playback option that you would like to view.
    5. Tap the calendar icon to view a specific day, and tap and drag the playback ribbon to view a specific time. Press the play icon to begin playback.

    Using the zmodo web app through a computer:
    1. Log in at user.zmodo.com using your zmodo account information.
    2. Scroll through your device list and select the device that you would like to review footage from.
    3. You will be able to play back the recording through the live view page by dragging the progress bar below the live feed.
    Note: The playback ribbon will be marked when there is motion or when an alert was triggered.

  • How does the meShare cloud make activity alerts smarter? +

    meShare cloud's powerful algorithms optimize alert accuracy by analyzing and studying user preferences.

  • Can I use my iCloud or other 3rd-party storage media for recording instead of the meShare cloud service? +

    No, currently that is not supported.

  • Does meShare cloud service require any contracts or long-term commitments? +

    No, meShare cloud service doesn't need any contracts or long-term commitments. You can start and end the subscription anytime you want.

  • Does the cloud video recording feature also record sound? +

    Yes, if the device has audio functionality, meShare cloud will also record sounds.

  • Is there a free trial for meShare cloud service? +

    Our partner zmodo offers a 30-day free trail. You can activate it during setup of your product on zmodo app.

  • How do I sign up for a cloud service subscription? +

    Here are 2 ways to subscribe the cloud service:
    1. Activate cloud service by activation code
    You will get an email with activation code for cloud immedicately after you purchase from meShare store.
    (1) Visit https://user.zmodo.com/service/cloud from a Desktop Computer (not your iPhone or iPad) and log in with the same username and credentials as your zmodo App.
    (2) Click the “My Cloud” Tab on the top bar.
    (3) Click ""Details"" under the device that you want to subscribe to the Cloud Service.
    (4) Click the ""Subscribe"" button at the bottom of the pop-up window and choose Use Activation Code

    2. Activate cloud service by Credit Card and PayPal
    If you want to subscribe the cloud service from our partner zmodo directly
    (1) Visit here for more information.

    The web platform supports most popular web browsers except IE 6-9. We highly recommend you use Chrome for the subscription process.

  • What can I do if my payment fails? +

    If your payment failed, please double check the payment information to make sure everything was entered correctly and re-subscribe to the cloud service. You may also change your payment method to re-subscribe to the cloud service.

  • What can I do if my cloud status is pending? +

    If your cloud status is stuck on pending, please click where it says pending and click unsubscribe. You will not be charged and can start the subscription process again.

  • Do I have to pay for additional smart phones or tablets connected to a device with meShare cloud service? +

    No, you may log in on additional smart phones with the same zmodo cloud account for no charge.
    Or you may sign up for a new account on additional smart phones and share your devices to the new account.

  • When will the cloud service be available after I subscribe? +

    If you purchased your subscription directly from meShare, it will automatically begin after you activate it.

    If you purchased a subscription through one of our partners, their cloud service policy may be different. Contact our partner Zmodo to learn more.

  • How do I play back footage from the cloud? +

    Once you have successfully activated cloud service for a device, footage from the device will be saved onto our secure cloud. You will be able to access this footage from any location, at any time. The following instructions will show you how:

    Using the zmodo mobile app:
    1. Open the zmodo app and log in using your account information.
    2. Scroll through your device list and select the device that you would like to review footage from.
    3. Select the Playback option as shown below to review footage for the device.
    4. Press the icon at the bottom right corner to select which playback option that you would like to view.
    5. Tap the calendar icon to view a specific day, and tap and drag the playback ribbon to view a specific time. Press the play icon to begin playback.

    Using the zmodo web app through a computer:
    1. Log in at user.zmodo.com using your zmodo account information.
    2. Scroll through your device list and select the device that you would like to review footage from.
    3. You will be able to play back the recording through the live view page by dragging the progress bar below the live feed.

    Note: The playback ribbon will be marked when there is motion or when an alert was triggered.

  • Can I play back footage at double speed? +

    Currently it's not supported, but we will be working to add custom features in the future through regularly scheduled updates.

  • How do I download footage from the cloud? +

    You can record video clips or take snapshots while you're in the playback mode for your device. Press the camera button to capture a snapshot, or press the camcorder button to begin recording a video clip. Press the camcorder button again to stop the recording. Recordings and snapshots will be saved to your Zmodo gallery, from where you can download them onto your phone.

  • How do I delete footage from the cloud? +

    The cloud footage will overwrite its earliest day's recording if it reaches its capacity. For example, if you are using the 7-day plan, it will delete the first day’s recording on the 8th day and overwrite it with the new footage.

  • Sharing Your Videos +

    You can record video clips or take snapshots while you're in the playback mode for your device, then save them to your phone and share your video with your family or on social media. Press the camera button to capture a snapshot, or press the camcorder button to begin recording a video clip. Press the camcorder button again to stop the recording. Recordings and snapshots will be saved to your Zmodo gallery, from where you can download them onto your phone.

  • Does meShare support scheduled recording? +

    Currently it's not supported, but we will be working to add custom features in the future through regularly scheduled updates.

  • Can I review video after the free trail/subscription has end? +

    You can still receive alerts from your products without a subscription. If you do not subscribe to a meShare cloud plan by the end of the trial/subscription, you can still play back the past 7-day recordings for 3 days. After the 3-day grace period, all recorded videos will be erased. New recordings will not be stored while a trial/subscription is not active.

  • Can I change my subscription or payment method? +

    If you want to change your subscription or payment method, you’ll need to cancel your subscription and re-subscribe to a new plan.
    Log in to the original purchaser's account in the meShare Store, cancel your current subscription, and purchase a new subscription.
    Note: Cancelling a subscription will erase that camera’s video history, but saved clips will be preserved. Be sure to make clips of any video history that you want to keep before canceling your subscription.

  • Can I transfer my subscription to a different device or a different account? +

    The cloud service is bound to both your zmodo account and your device. Currently we do not support transferring your subscription to a different device or a different account.

    If you need further help, you can contact live chat support from meShare app on phone, email support via support@meshare.com or call us at 866-686-5335 (Mon-Fri 9am-6pm CST) for additional help.


  • Frequently Asked Questions+
    What are the benefits of a meShare cloud service subscription for your camera?

    For consumers, a meShare subscription offers a free camera with a selected Cloud Service Plan that includes cloud recording and playback, upcoming clips and timelspse, person detection / facial recognition, customized motion detection areas, and more.
    For businesses, meShare offers an open platform and a complete solution for smart recording and storage.

    How do I sign up for a cloud service subscription?

    Here are 2 ways to subscribe the cloud service:

    1. Activate cloud service by activation code
    You will get an email with activation code for cloud immedicately after you purchase from meShare store.
    (1) Visit https://user.zmodo.com/service/cloud from a Desktop Computer (not your iPhone or iPad) and log in with the same username and credentials as your zmodo App.
    (2) Click the “My Cloud” Tab on the top bar.
    (3) Click ""Details"" under the device that you want to subscribe to the Cloud Service.
    (4) Click the ""Subscribe"" button at the bottom of the pop-up window and choose Use Activation Code

    2. Activate cloud service by Credit Card and PayPal
    If you want to subscribe the cloud service from our partner zmodo directly
    (1) Visit here for more information.
    The web platform supports most popular web browsers except IE 6-9. We highly recommend you use Chrome for the subscription process.

    What are the features and pricing of the cloud service?

    We have 2 tiers of subscription plans:
    1. 7-Day Plan - 7 days of continuous cloud recordings and alert clips storage: $4.99/Month or $49.90/Year (save $10)
    2. 30-Day Plan - 30 days of continuous cloud recordings and alert clips storage: $9.99/Month or $99.90/Year (save $20)

    How do I play back footage from the cloud?

    Once you have successfully activated cloud service for a device, footage from the device will be saved onto our secure cloud. You will be able to access this footage from any location, at any time. The following instructions will show you how:

    Using the zmodo mobile app:
    1. Open the zmodo app and log in using your zmodo account information.
    2. Scroll through your device list and select the device that you would like to review footage from.
    3. Select the Playback option as shown below to review footage for the device.
    4. Press the icon at the bottom right corner to select which playback option that you would like to view.
    5. Tap the calendar icon to view a specific day, and tap and drag the playback ribbon to view a specific time. Press the play icon to begin playback.

    Using the zmodo web app through a computer:
    1. Log in at user.zmodo.com using your zmodo account information.
    2. Scroll through your device list and select the device that you would like to review footage from.
    3. You will be able to play back the recording through the live view page by dragging the progress bar below the live feed.
    Note: The playback ribbon will be marked when there is motion or when an alert was triggered.

  • Before Starting+
    How does the meShare cloud make activity alerts smarter?

    MeShare cloud's powerful algorithms optimize alert accuracy by analyzing and studying user preferences.

    Can I use my iCloud or other 3rd-party storage media for recording instead of the meShare cloud service?

    No, currently that is not supported.

    Does meShare cloud service require any contracts or long-term commitments?

    No, meShare cloud service doesn't need any contracts or long-term commitments. You can start and end the subscription anytime you want.

    Does the cloud video recording feature also record sound?

    Yes, if the device has audio functionality, meShare cloud will also record sounds.

    Is there a free trial for meShare cloud service?

    Our partner zmodo offers a 30-day free trail. You can activate it during setup of your product on zmodo app.

  • Purchasing a Cloud Subscription+
    How do I sign up for a cloud service subscription?

    Here are 2 ways to subscribe the cloud service:
    1. Activate cloud service by activation code
    You will get an email with activation code for cloud immedicately after you purchase from meShare store.
    (1) Visit https://user.zmodo.com/service/cloud from a Desktop Computer (not your iPhone or iPad) and log in with the same username and credentials as your zmodo App.
    (2) Click the “My Cloud” Tab on the top bar.
    (3) Click ""Details"" under the device that you want to subscribe to the Cloud Service.
    (4) Click the ""Subscribe"" button at the bottom of the pop-up window and choose Use Activation Code

    2. Activate cloud service by Credit Card and PayPal
    If you want to subscribe the cloud service from our partner zmodo directly
    (1) Visit here for more information.

    The web platform supports most popular web browsers except IE 6-9. We highly recommend you use Chrome for the subscription process.

    What can I do if my payment fails?

    If your payment failed, please double check the payment information to make sure everything was entered correctly and re-subscribe to the cloud service. You may also change your payment method to re-subscribe to the cloud service.

    What can I do if my cloud status is pending?

    If your cloud status is stuck on pending, please click where it says pending and click unsubscribe. You will not be charged and can start the subscription process again.

    Do I have to pay for additional smart phones or tablets connected to a device with meShare cloud service?

    No, you may log in on additional smart phones with the same zmodo cloud account for no charge. Or you may sign up for a new account on additional smart phones and share your devices to the new account.

  • Manage the cloud service+
    When will the cloud service be available after I subscribe?

    "If you purchased your subscription directly from meShare, it will automatically begin after you activate it.

    If you purchased a subscription through one of our partners, their cloud service policy may be different. Contact our partner Zmodo to learn more.

    How do I play back footage from the cloud?

    "Once you have successfully activated cloud service for a device, footage from the device will be saved onto our secure cloud. You will be able to access this footage from any location, at any time. The following instructions will show you how:

    Using the zmodo mobile app:
    1. Open the zmodo app and log in using your account information.
    2. Scroll through your device list and select the device that you would like to review footage from.
    3. Select the Playback option as shown below to review footage for the device.
    4. Press the icon at the bottom right corner to select which playback option that you would like to view.
    5. Tap the calendar icon to view a specific day, and tap and drag the playback ribbon to view a specific time. Press the play icon to begin playback.

    Using the zmodo web app through a computer:
    1. Log in at user.zmodo.com using your zmodo account information.
    2. Scroll through your device list and select the device that you would like to review footage from.
    3. You will be able to play back the recording through the live view page by dragging the progress bar below the live feed.

    Note: The playback ribbon will be marked when there is motion or when an alert was triggered.

    Can I play back footage at double speed?

    Currently it's not supported, but we will be working to add custom features in the future through regularly scheduled updates.

    How do I download footage from the cloud?

    You can record video clips or take snapshots while you're in the playback mode for your device. Press the camera button to capture a snapshot, or press the camcorder button to begin recording a video clip. Press the camcorder button again to stop the recording. Recordings and snapshots will be saved to your Zmodo gallery, from where you can download them onto your phone.

    How do I delete footage from the cloud?

    The cloud footage will overwrite its earliest day's recording if it reaches its capacity. For example, if you are using the 7-day plan, it will delete the first day’s recording on the 8th day and overwrite it with the new footage.

    Sharing Your Videos

    You can record video clips or take snapshots while you're in the playback mode for your device, then save them to your phone and share your video with your family or on social media. Press the camera button to capture a snapshot, or press the camcorder button to begin recording a video clip. Press the camcorder button again to stop the recording. Recordings and snapshots will be saved to your Zmodo gallery, from where you can download them onto your phone.

    Does meShare support scheduled recording?

    Currently it's not supported, but we will be working to add custom features in the future through regularly scheduled updates.

    Can I review video after the free trail/subscription has end?

    You can still receive alerts from your products without a subscription. If you do not subscribe to a meShare cloud plan by the end of the trial/subscription, you can still play back the past 7-day recordings for 3 days. After the 3-day grace period, all recorded videos will be erased. New recordings will not be stored while a trial/subscription is not active.

  • Manage your subscription+
    Can I change my subscription or payment method?

    If you want to change your subscription or payment method, you’ll need to cancel your subscription and re-subscribe to a new plan.
    Log in to the original purchaser's account in the meShare Store, cancel your current subscription, and purchase a new subscription.
    Note: Cancelling a subscription will erase that camera’s video history, but saved clips will be preserved. Be sure to make clips of any video history that you want to keep before canceling your subscription.

    Can I transfer my subscription to a different device or a different account?

    The cloud service is bound to both your zmodo account and your device. Currently we do not support transferring your subscription to a different device or a different account.

    If you need further help, you can contact live chat support from meShare app on phone, email support via support@meshare.com or call us at 866-686-5335 (Mon-Fri 9am-6pm CST) for additional help.

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