SUPPORT

SUPPORT

FAQs, videos, and other resources
about meShare products and services

  • meShare Cloud
  • Device Setup
  • meShare App
  • meShare Cloud
  • Device Setup
  • meShare App

meShare Cloud

meShare Product

meShare Store

Troubleshooting/ Subscription

Warranty

  • [meShare Cloud] How will my subscription be renewed?+

    Your subscription will be renewed automatically, and the credit card you used to purchase your subscription will be billed automatically so that you don’t have to do anything. Your subscription will be renewed on a monthly or annual basis, depending on the billing cycle selected when choosing your subscription plan. If your credit card has expired or payment is rejected at the time of renewal for any reason, you will receive an email or in-app notification and you will be required to update your payment information. If you cancel your subscription, or if your subscription is automatically cancelled due to non-payment, you will not be able to renew it. Your alerts and video history will be permanently erased. You will be able to purchase a new subscription for the device, however any alerts and recorded video erased due to cancellation will not be able to be recovered.

  • [meShare Cloud] What is meShare Cloud compatible with?+

    meShare Cloud is currently compatible with meShare, Zmodo, Funlux and SHO. More compatible brands coming soon!

  • [meShare Cloud] How do I sign up for a cloud service subscription? +
    There are two ways to subscribe to the cloud service. The easiest way to subscribe to the cloud service is through the web app, by typing "user.meShare.com" in any major web browser. Log in using your meShare account information, and press the "My Cloud" option. For eligible devices, press the "Details" button to subscribe.
    You can also subscribe through the Android and iOS mobile app by pressing "Discovery" and "Cloud," following the in-app instructions.

  • [meShare Cloud] Does the meShare cloud service require any contracts or long-term commitments? +

    No, the meShare cloud service doesn't require any contracts or long-term commitments. You can start and stop the subscription anytime you want.

  • [meShare Cloud] When will the cloud service be available after I subscribe?+

    If you purchased your subscription directly from meShare, it will automatically begin after you activate it.

  • [meShare Cloud] Can I review video after the subscription has ended?+

    You will still receive motion alert clips from your MeShare products without a subscription. If you do not subscribe to a meShare cloud plan by the end of the active subscription, you can still playback the past 7-day recordings for the following 3 days after the subscription has ended.
    After the 3-day grace period ends, all recorded videos will be erased. New recordings will not be stored when a subscription is no longer active.

  • [meShare Cloud] Can I use my iCloud or other 3rd-party storage media for recording instead of the meShare cloud service?+

    No, currently 3rd party storage is not supported.

  • [meShare Cloud]How can I cancel my cloud subscription if I subscribed using the iOS mobile app? +

    If you subscribed to the cloud service from an iOS device, then you can follow the steps below to unsubscribe from your cloud service:
    1. Open the settings page in your iPhone or iOS mobile device.
    2. Press the "iTunes & App Store" option.
    3. Press the option labeled "Apple ID: [username]".
    4. Press "View Apple ID". You may have to log in.
    5. Press "Subscriptions".
    6. Select "meShare" and scroll to the bottom of the "Options" menu to press the unsubscribe option.
    All future payments will be cancelled, and your existing alerts and cloud footage will be permanently deleted.

  • [meShare Cloud] How can I cancel my cloud subscription if I subscribed using the web app or Android mobile app? +

    If you subscribed to the cloud service from the web app or Android mobile app, then you can follow the steps below to unsubscribe from your cloud service:
    1. Open and log into the web app (user.meShare.com) or Android mobile app.
    2. Press "Discovery" and "Cloud".
    3. Find your device, and press the "Details" button.
    4. Press "Unsubscribe" to unsubscribe from the cloud.
    All future payments will be cancelled, and your existing alerts and cloud footage will be permanently deleted.

  • [meShare Cloud]How do I stop the automatic renewal and recurring fees for my cloud subscription? +

    In order to stop the monthly or yearly recurring fees for your cloud subscription, you will need to unsubscribe from the cloud service. You can do so by going to the web app (user.meshare.com), press the "My Cloud" option and select the device that you would like to unsubscribe. You can also unsubscribe through the mobile app by opening the "Discovery" tab and the "Cloud" page.
    Please note that deleting or removing the device from your account will NOT stop the subscription and recurring payments.
    For the last part, please revise to the following:
    Please note that deleting or removing the device from your account will NOT stop the subscription and recurring payments. If you deleted your device before unsubscribing from the cloud service, you can either re-add your device to the same account and unsubscribe, or contact Customer Care.

  • [meShare Product] How to configure alerts for your meShare device?+

  • [meShare Product] meShare 1080p Home Camera (with Cloud) Quick Guide+
  • [meShare Product] meShare 1080p Outdoor Camera (with Cloud) Quick Guide+
  • [meShare Product] meShare Mini WiFi Camera (with Cloud) Quick Guide+
  • [meShare Product] How does the meCam store recorded videos?+

    The meShare Cam includes a Free 6 Month 7-Day Cloud Service Plan. You can record and playback from the Cloud. After the first 6 months, you can choose to continue the subscription. Please see the Subscription Section for details.

  • [meShare Product] Can I control the device with Alexa?+

    Yes. meShare cameras are now compatible with Amazon Alexa, allowing you to easily control them with voice command.

  • [meShare Product] How does meShare reduce false alerts?+

    We have implemented an algorithm that will reduce the alerts sent to your phone so that you can be notified of the events that matter. The following guide will explain how this algorithm will work:

    The app will distinguish between two types of events:

    1) Major motion event. Major motion events occur when motion is detected after a prolonged period without motion. Whenever a major motion event is detected, you will receive an alert on your smartphone, and your device will record a 10 second clip and save a record of the event in the meShare app.

    2) Minor motion event. Minor motion events occur when motion is detected within a short period of time following another motion event after at least 3 minutes without motion. For example, if motion is detected 7 minutes after a major motion event was detected, it will be registered as a minor motion event. However, if motion is detected within 3 minutes of any motion event (major or minor), it will not be registered as a motion event. Whenever a minor motion event is detected, you will not receive an alert on your smartphone, but your device will record a 5 second video clip and save a record of the event in the meShare app for you to review at any time. When the minor motion events are up to 3 under a major event, there will be a new major motion event generated. This will make sure that you can locate the new events easily.

  • [meShare Store] What can I do if my payment fails?+

    If your payment was declined, please double check the payment information to make sure everything was entered correctly and re-subscribe to the cloud service. You may also change your payment method to re-subscribe to the cloud service.

  • [meShare Store] What can I do if my cloud status is pending?+

    If your cloud status is stuck on pending, please click where it says pending and click unsubscribe. You will not be charged and can start the subscription process again.

  • [meShare Store] Do I have to pay for additional smart phones or tablets connected to a device with meShare cloud service?+

    No, you may log in on additional smart phones with the same meShare Cloud account at no extra cost. Or you may sign up for a new meShare app account on an additional smart phone and share your devices to the new account.

  • [meShare Store] Can I change my subscription or payment method?+

    If you want to change your subscription or payment method, you will need to cancel your subscription and re-subscribe to a new plan.
    Log in to the original purchaser's account in the meShare Store, cancel your current subscription, and purchase a new subscription.

  • [meShare Store] If my device is broken and replaced, how do you deal with the remaining duration of cloud service?+

    Please note your defective device ID in the RMA created to replace the broken device, then contact our customer representatives with defective device ID or RMA#. They will reopen the cloud service for your replaced device.

  • [Troubleshooting/Subscription] Can I transfer my subscription to a different device or a different account?+

    "The cloud service is bound to both your meShare account and your device. Currently we do not support transferring your subscription to a different device or a different account.
    If you need further help, you can contact live chat support from the meShare app on your smartphone, email support via [email protected] or call us at 866-686-5335 (Mon-Fri 9am-6pm CST) for additional help."

  • [Troubleshooting/Subscription] Can I pause the cloud service while the subscription is active?+

    No, pausing the cloud service is not an option at this time.

  • [Troubleshooting/Subscription] Do I still have access to videos recorded at the subscription period if I just unsubscribed the cloud service?+

    There is a 3 day grace period after your subscription expires to playback footage.

  • [Troubleshooting/Subscription] Can I change my 7-day cloud plan to 30-day?+

    Chages cannot be made to active subscriptions at this time.

  • [Warranty] What is the warranty for the products sold at the meShare Store?+

    We offer 2-year limited warranty, including a 30-day return for refund warranty and lifetime US-based tech support. More terms and warranty information at https://www.meshare.com/return-policy/

  • [Warranty] Can I replace the device if it's not working?+

    Yes your device is replaceable for 2 years from date of purchase.

  • [Warranty] Can I request refund if I decide not to use the cloud service?+

    Yes, as long as your order was placed no more than 30 days before, you can request a refund. After the order has been refunded, your cloud service will be deactivated. iOS in app purchase subscriber will apply the refund policy by iTunes.

  • [Warranty] How do I request replacement/refund?+

    Please check on this page: https://www.meshare.com/rma/

  • [Shipping] What is meShare's shipping policy?+

    US Shipping:

    We offer free ground shipping to the contiguous 48 states in the US. All orders of $300 or more require a signature upon delivery. We do not ship to P.O. Boxes. We reserve the right to determine the best shipping method and carrier available. Shipping and handling charges are not refundable.

    International Shipping:

    The meShare Store only ships to the contiguous U.S. at this time. International buyers are encouraged to buy from a meShare international reseller in your country.


  • meShare Cloud+
    [meShare Cloud] How will my subscription be renewed?

    Your subscription will be renewed automatically, and the credit card you used to purchase your subscription will be billed automatically so that you don’t have to do anything. Your subscription will be renewed on a monthly or annual basis, depending on the billing cycle selected when choosing your subscription plan. If your credit card has expired or payment is rejected at the time of renewal for any reason, you will receive an email or in-app notification and you will be required to update your payment information. If you cancel your subscription, or if your subscription is automatically cancelled due to non-payment, you will not be able to renew it. Your alerts and video history will be permanently erased. You will be able to purchase a new subscription for the device, however any alerts and recorded video erased due to cancellation will not be able to be recovered.

    [meShare Cloud] What is meShare Cloud compatible with?

    meShare Cloud is currently compatible with meShare, Zmodo, Funlux and SHO. More compatible brands coming soon!

    [meShare Cloud] How do I sign up for a cloud service subscription?

    Here are 2 ways to subscribe the cloud service:

    There are two ways to subscribe to the cloud service. The easiest way to subscribe to the cloud service is through the web app, by typing "user.meShare.com" in any major web browser. Log in using your meShare account information, and press the "My Cloud" option. For eligible devices, press the "Details" button to subscribe.
    You can also subscribe through the Android and iOS mobile app by pressing "Discovery" and "Cloud," following the in-app instructions.

    [meShare Cloud] Does the meShare cloud service require any contracts or long-term commitments?

    No, the meShare cloud service doesn't require any contracts or long-term commitments. You can start and stop the subscription anytime you want.

    [meShare Cloud] When will the cloud service be available after I subscribe?

    If you purchased your subscription directly from meShare, it will automatically begin after you activate it.

    [meShare Cloud] Can I review video after the subscription has ended?

    You will still receive motion alert clips from your MeShare products without a subscription. If you do not subscribe to a meShare cloud plan by the end of the active subscription, you can still playback the past 7-day recordings for the following 3 days after the subscription has ended.
    After the 3-day grace period ends, all recorded videos will be erased. New recordings will not be stored when a subscription is no longer active.

    [meShare Cloud] Can I use my iCloud or other 3rd-party storage media for recording instead of the meShare cloud service?

    No, currently 3rd party storage is not supported.

    [meShare Cloud] How can I cancel my cloud subscription if I subscribed using the iOS mobile app?

    If you subscribed to the cloud service from an iOS device, then you can follow the steps below to unsubscribe from your cloud service:
    1. Open the settings page in your iPhone or iOS mobile device.
    2. Press the "iTunes & App Store" option.
    3. Press the option labeled "Apple ID: [username]" .
    4. Press "View Apple ID". You may have to log in.
    5. Press "Subscriptions" .
    6. Select "meShare" and scroll to the bottom of the "Options" menu to press the unsubscribe option.
    All future payments will be cancelled, and your existing alerts and cloud footage will be permanently deleted.

    [meShare Cloud] How can I cancel my cloud subscription if I subscribed using the web app or Android mobile app?

    If you subscribed to the cloud service from the web app or Android mobile app, then you can follow the steps below to unsubscribe from your cloud service:
    1. Open and log into the web app (user.meShare.com) or Android mobile app
    2. Press "Discovery" and "Cloud".
    3. Find your device, and press the "Details" button.
    4. Press "Unsubscribe" to unsubscribe from the cloud.
    All future payments will be cancelled, and your existing alerts and cloud footage will be permanently deleted.

    [meShare Cloud]How do I stop the automatic renewal and recurring fees for my cloud subscription?

    In order to stop the monthly or yearly recurring fees for your cloud subscription, you will need to unsubscribe from the cloud service. You can do so by going to the web app (user.meshare.com), press the "My Cloud" option and select the device that you would like to unsubscribe. You can also unsubscribe through the mobile app by opening the "Discovery" tab and the "Cloud" page.
    Please note that deleting or removing the device from your account will NOT stop the subscription and recurring payments.
    For the last part, please revise to the following:
    Please note that deleting or removing the device from your account will NOT stop the subscription and recurring payments. If you deleted your device before unsubscribing from the cloud service, you can either re-add your device to the same account and unsubscribe, or contact Customer Care.

  • meShare Product+
    [meShare Product] How to configure alerts for your meShare device?

    [meShare Product] meShare 1080p Home Camera (with Cloud) Quick Guide

    meShare 1080p Indoor Camera Setup Manual.pdf

    [meShare Product] meShare 1080p Outdoor Camera (with Cloud) Quick Guide

    meShare 1080p Outdoor Camera Setup Manual.pdf

    [meShare Product] meShare Mini WiFi Camera (with Cloud) Quick Guide

    meShare Mini WiFi Camera Setup Manual.pdf

    [meShare Product] How does the meCam store recorded videos?

    The meShare Cam includes a Free 6 Month 7-Day Cloud Service Plan. You can record and playback from the Cloud. After the first 6 months, you can choose to continue the subscription. Please see the Subscription Section for details.

    [meShare Product] Can I control the device with Alexa?

    Yes. meShare cameras are now compatible with Amazon Alexa, allowing you to easily control them with voice command.

    [meShare Product] How does meShare reduce false alerts?

    We have implemented an algorithm that will reduce the alerts sent to your phone so that you can be notified of the events that matter. The following guide will explain how this algorithm will work:

    The app will distinguish between two types of events:

    1) Major motion event. Major motion events occur when motion is detected after a prolonged period without motion. Whenever a major motion event is detected, you will receive an alert on your smartphone, and your device will record a 10 second clip and save a record of the event in the meShare app.

    2) Minor motion event. Minor motion events occur when motion is detected within a short period of time following another motion event after at least 3 minutes without motion. For example, if motion is detected 7 minutes after a major motion event was detected, it will be registered as a minor motion event. However, if motion is detected within 3 minutes of any motion event (major or minor), it will not be registered as a motion event. Whenever a minor motion event is detected, you will not receive an alert on your smartphone, but your device will record a 5 second video clip and save a record of the event in the meShare app for you to review at any time. When the minor motion events are up to 3 under a major event, there will be a new major motion event generated. This will make sure that you can locate the new events easily.

  • meShare Store+
    [meShare Store] What can I do if my payment fails?

    If your payment was declined, please double check the payment information to make sure everything was entered correctly and re-subscribe to the cloud service. You may also change your payment method to re-subscribe to the cloud service.

    [meShare Store] What can I do if my cloud status is pending?

    If your payment failed, please double check the payment information to make sure everything was entered correctly and re-subscribe to the cloud service. You may also change your payment method to re-subscribe to the cloud service.

    [meShare Store] Do I have to pay for additional smart phones or tablets connected to a device with meShare cloud service?

    No, you may log in on additional smart phones with the same meShare Cloud account at no extra cost. Or you may sign up for a new meShare app account on an additional smart phone and share your devices to the new account.

    [meShare Store] Can I change my subscription or payment method?

    If you want to change your subscription or payment method, you will need to cancel your subscription and re-subscribe to a new plan.
    Log in to the original purchaser's account in the meShare Store, cancel your current subscription, and purchase a new subscription.
    Note: Cancelling a subscription will erase that camera’s video history, but saved clips will be preserved. Be sure to make clips of any video history that you want to keep before canceling your subscription.

    [meShare Store] If my device is broken and replaced, how do you deal with the remaining duration of cloud service?

    Please note your defective device ID in the RMA created to replace the broken device, then contact our customer representatives with defective device ID or RMA#. They will reopen the cloud service for your replaced device.

  • Troubleshooting/Subscription+
    [Troubleshooting/Subscription] Can I transfer my subscription to a different device or a different account?

    The cloud service is bound to both your meShare account and your device. Currently we do not support transferring your subscription to a different device or a different account.

    If you need further help, you can contact live chat support from the meShare app on your smartphone, email support via [email protected] or call us at 866-686-5335 (Mon-Fri 9am-6pm CST) for additional help.

    [Troubleshooting/Subscription] Can I pause the cloud service while the subscription is active?

    No, pausing the cloud service is not an option at this time.

    [Troubleshooting/Subscription] Do I still have access to videos recorded at the subscription period if I just unsubscribed the cloud service?

    There is a 3 day grace period after your subscription expires to playback footage.

    [Troubleshooting/Subscription] Can I change my 7-day cloud plan to 30-day?

    Chages cannot be made to active subscriptions at this time.

  • Warranty+
    [Warranty] What is the warranty for the products sold at the meShare Store?

    We offer 2-year limited warranty, including a 30-day return for refund warranty and lifetime US-based tech support. More terms and warranty information at https://www.meshare.com/return-policy/

    [Warranty] Can I replace the device if it's not working?

    Yes your device is replaceable for 2 years from date of purchase.

    [Warranty] Can I request refund if I decide not to use the cloud service?

    Yes, as long as your order was placed no more than 30 days before, you can request a refund. After the order has been refunded, your cloud service will be deactivated. iOS in app purchase subscriber will apply the refund policy by iTunes.

    [Warranty] How do I request replacement/refund?

    Please check on this page: https://www.meshare.com/rma/

    [Shipping] What is meShare's shipping policy?

    US Shipping:

    We offer free ground shipping to the contiguous 48 states in the US. All orders of $300 or more require a signature upon delivery. We do not ship to P.O. Boxes. We reserve the right to determine the best shipping method and carrier available. Shipping and handling charges are not refundable.

    International Shipping:

    The meShare Store only ships to the contiguous U.S. at this time. International buyers are encouraged to buy from a meShare international reseller in your country.

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