Your subscription will be renewed automatically, and the credit card you used to purchase your subscription will be billed automatically so that you don’t have to do anything. Your subscription will be renewed on a monthly or annual basis, depending on the billing cycle selected when choosing your subscription plan. If your credit card has expired or payment is rejected at the time of renewal for any reason, you will receive an email or in-app notification and you will be required to update your payment information. If you cancel your subscription, or if your subscription is automatically cancelled due to non-payment, you will not be able to renew it. Your alerts and video history will be permanently erased. You will be able to purchase a new subscription for the device, however any alerts and recorded video erased due to cancellation will not be able to be recovered.

There are two ways to subscribe to the cloud service. The easiest way to subscribe to the cloud service is through the web app, by typing "user.meShare.com" in any major web browser. Log in using your meShare account information, and press the "My Cloud" option. For eligible devices, press the "Details" button to subscribe.

You can also subscribe through the Android and iOS mobile app by pressing "Discovery" and "Cloud," following the in-app instructions.

No, the meShare cloud service doesn't require any contracts or long-term commitments. You can start and stop the subscription anytime you want.

If you purchased your subscription directly from meShare, it will automatically begin after you activate it.

You will still receive motion alert clips from your products without a subscription. If you do not subscribe to a meShare cloud plan by the end of the active subscription, you can still playback the past 7-day recordings for the following 3 days after the subscription has ended. After the 3-day grace period ends, all recorded videos will be erased. New recordings will not be stored when a subscription is no longer active.

If you subscribed to the cloud service from an iOS device, then you can follow the steps below to unsubscribe from your cloud service:
1. Open the settings page in your iPhone or iOS mobile device.
2. Press the "iTunes & App Store" option.
3. Press the option labeled "Apple ID: [username]".
4. Press "View Apple ID". You may have to log in.
5. Press "Subscriptions".
6. Select "meShare" and scroll to the bottom of the "Options" menu to press the unsubscribe option.
All future payments will be cancelled, and your existing alerts and cloud footage will be permanently deleted.

If you subscribed to the cloud service from the web app or Android mobile app, then you can follow the steps below to unsubscribe from your cloud service:
1. Open and log into the web app (user.meShare.com) or Android mobile app.
2. Press "Discovery" and "Cloud".
3. Find your device, and press the "Details" button.
4. Press "Unsubscribe" to unsubscribe from the cloud.
All future payments will be cancelled, and your existing alerts and cloud footage will be permanently deleted.

In order to stop the monthly or yearly recurring fees for your cloud subscription, you will need to unsubscribe from the cloud service. You can do so by going to the web app (user.meshare.com), press the "My Cloud" option and select the device that you would like to unsubscribe. You can also unsubscribe through the mobile app by opening the "Discovery" tab and the "Cloud" page.
Please note that deleting or removing the device from your account will NOT stop the subscription and recurring payments.
For the last part, please revise to the following:
Please note that deleting or removing the device from your account will NOT stop the subscription and recurring payments. If you deleted your device before unsubscribing from the cloud service, you can either re-add your device to the same account and unsubscribe, or contact Customer Care.

The cloud service is bound to both your meShare account and your device. Currently we do not support transferring your subscription to a different device or a different account.
If you need further help, you can contact live chat support from the meShare app on your smartphone, email support via [email protected] or call us at 866-686-5335 (Mon-Fri 9am-6pm CST) for additional help.

No, pausing the cloud service is not an option at this time.

There is a 3-day grace period after your subscription expires to playback footage.

Chages cannot be made to active subscriptions at this time.