Last updated on July 23, 2018
ALL DEVICES REQUIRE A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER PRIOR TO BEING RETURNED. YOU SHOULD CONTACT MESHARE TO OBTAIN A RMA NUMBER BEFORE SHIPPING YOUR DEVICE. All returned devices must be 100% complete, in the same condition and original packaging as when shipped to you. All packing materials, manuals, CDs, and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected and devices found to be non-conforming will be rejected or subject to a restocking fee up to 15% of the purchase price of the device at meShare's sole discretion. If the non-qualified or non-conforming package is rejected by meShare, the party who returned the item(s) will be billed for return shipping cost of the device(s).
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. To avoid any delay or denial of processing your return, please ensure the device you are returning meets the guidelines below and qualifies for return. If a non-conforming device is accepted for return meShare reserves the right to charge a restocking fee up to 15% of the purchase price of the device at meShare's sole discretion. Return processing may take up to 5 business days from the time your device is received.
Device Inspection Criteria
Devices must be in the original manufacturers packaging, and shipped securely.
Devices must be complete with any standard certification labels originally placed and not tampered with. This includes, but is not limited to UL listing, capacity, brand name, UPC code.
Devices must be free of any permanent alterations including, but not limited to paint, altered connection inputs, severed wires or cables, or indication of removed screws/fasteners or seals.
Devices must be free from damage of any type, including, but not limited to, dents, scratches, cracks, abuse, defacement or damage resulting from power surges.
Devices labeled with a security seal, must have the seal intact and not tampered with.
In the event that a replacement device is needed immediately, a cross-shipment option is available if the original purchase date is within 6 months of the cross-shipment request. meShare only provides free ground cross-shipment to continental USA destination, any expedited cross-shipment or cross-shipments to AK, HI, PR, VI, AFO or Canada will be charged extra shipping cost.
Missing Parts Procedure
In the event that your order arrived incomplete, and the tracking indicates that your order was shipped from the meShare warehouse in central Illinois, meShare may require image confirmation at our discretion before replacements for any missing parts are shipped out.
If your order was not delivered or if your order arrived damaged, please contact meShare customer support. In the event that your order arrived damaged or incomplete due to external damage, please keep all interior and exterior packaging as this is needed when we file the shipping claim with the carrier service we used to ship your order.
Missing Parts Procedure for Canada Customers
In the event that an order is shipped to Canada and that order is either incomplete or including any incorrect items, it is the customer’s responsibility to ship the incorrect item(s) to the meShare location that is detailed in the RMA information. meShare will reimburse the customer for all international return shipping costs pending the acquisition of their shipping receipt indicating the exact cost to ship the wrong item(s) internationally.
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. meShare shall not be responsible for devices returned that are lost or damaged in transit subject to our warranty policy. meShare will only provide free ground RMA returns to the USA if and only if: (a) you decide to return your device to us under the 30-day refund policy below; or (b) the returned devices are tested and found to be defective within the warranty. Under any other circumstances, the customer will be responsible for cost of shipping.
Notwithstanding the foregoing, under no circumstance is meShare responsible for any customs duty or taxes arising from any type of device return initiated by you.
30-DAY REFUND POLICY
If you are unsatisfied with your Premium or Platinum plan of Cloud Services, meShare’s 30-day refund policy allows you to cancel your cloud subscription for any reason within 30 days commencing from the date of your purchase. You will receive a refund calculated on a pro rata basis. During the "Subscribe to get free device" promotional period, if customer would get the refund for cloud service, the device will also need to return to us for a full refund. If device is not received, we will not issue full refund for the cloud service.
Upgrade or Exchange Procedure for Out-of-stock Device
meShare may in its sole discretion, offer a device substitution or a device upgrade, if and only if:
1. a device is returned to meShare for repair under the meShare Two-year Limited Warranty and that same device is found to be defective and un-repairable by certified meShare RMA technicians, and
2. that same device is out of stock at the time that it is returned to meShare and tested by certified RMA technicians.