- General Guidelines
To qualify for a Return Merchandise Authorization (RMA) for either a refund or repair of Meshare products, all items require an RMA number prior to being returned. Products must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, CDs, and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a 15% restocking fee at Meshare's sole discretion.
Non-qualified and non-conforming returns are not included in Meshare RMA policy and, if returned, will be rejected or subject to a restocking fee of up to 15% at Meshare's sole discretion. If the non-qualified or non-conforming package is rejected, the party who returned the item(s) will be billed for return shipping cost of the item(s).
- Receiving Procedure
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. To avoid any delay or denial of processing your return please verify the product you are returning meets the guidelines below and qualifies for return. If a non-conforming product is accepted for return Meshare reserves the right to charge a restocking fee up to 15% at Meshare's sole discretion. Return processing may take up to 5 business days from the time your product is received.
- Inspection Criteria
Products must be in the original manufacturers packaging, and shipped securely.
Products must be complete with any standard certification labels originally placed and not tampered with. This includes, but is not limited to UL listing, capacity, brand name, UPC code.
Products must be free of any permanent alterations including, but not limited to paint, altered connection inputs, severed wires or cables, or indication of removed screws/fasteners or seals.
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damage resulting from power surges.
Products labeled with a security seal, must have the seal intact and not tampered with.
- Cross shipment
In the event that a replacement product is needed immediately, a cross-shipment option is available if the original purchase date is within 6 months of the cross-shipment request. Meshare only provides free ground cross-shipment to continental USA destination, any expedited cross-shipment or cross-shipments to AK, HI, PR, VI, AFO or Canada will be charged extra shipping cost.
- Missing Parts Procedure
In the event that your order arrived incomplete, and the tracking indicates that your order was shipped from the Meshare warehouse in central Illinois, Meshare may require image confirmation at our discretion before replacements for any missing parts are shipped out.
If your order included products with a Hard Disk Drive included, and a Hard Disk Drive was not installed in the products that you received, Meshare may ask for image confirmation before exchanging the products you’ve received with a complete one.
If your order was not delivered or if your order arrived damaged, please contact Meshare customer support. In the event that your order arrived damaged or incomplete due to external damage, please keep all interior and exterior packaging as this is needed when we file the shipping claim with the carrier service we used to ship your order.
Missing Parts Procedure for International Customers
In the event that an order is shipped to an international location and that order is either incomplete or including any incorrect items, it is the customer’s responsibility to ship the incorrect item(s) to the Meshare location that is detailed in the RMA information. Meshare will reimburse the customer for all international return shipping costs pending the acquisition of their shipping receipt indicating the exact cost to ship the wrong item(s) internationally.
- Return Shipping
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Meshare shall not be responsible for items returned that are lost or damaged in transit subject to our warranty policy. In the event that item(s) become defective within the one year manufacturer’s limited warranty and the item(s), it is the customer’s responsibility to ship the defective item(s) to the Meshare locations that is detailed in the RMA information. Meshare will only provide free ground RMA returns to the USA and Canada if the returned products are tested and found to be defective within the warranty. Any customers outside USA and Canada Customers will be charged shipping cost to ship the replaced or repaired item(s) back to the customers. If the returned item(s) are tested and found to be non-defective by the certified Meshare RMA technicians, the customer will be responsible for arranging shipment of the returned non-defective items from Meshare to their location.
Under no circumstance is Meshare responsible to any Customs and/or Duty, tax, fees that are enacted by the shipping carrier.
- Refund Policy for Meshare Purchases
Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the terms agreement, Meshare will accept qualified and conforming products for refund within 30 days of the original purchase date for the customers who purchase from Meshare directly.
- Refund Policy for Retail Purchases
In order to return any number of Meshare items for refund, please contact the sales venue where these item(s) were originally purchased from and request to send your product(s) back for a refund. Most vendors who offer Meshare products will offer a 30 day refund option, however this is subject to the specific policy of the sales vendor that the product(s) were purchased from. Please refer to the return policy of the original store or vendor that you purchased your Meshare products from for specific return policy information.
- Upgrade or Exchange Procedure
If the item(s) that you have purchased do not function to your satisfaction or do not apply to your installation application, please contact the sales venue in which the item was originally purchased from and request a refund for any item(s) that you wish to return. Meshare is unable to exchange any item for an item of a different type unless the following circumstance applies:
1. An item is returned to Meshare for repair under the manufacturer’s one year warranty period and that same item was found to be defective and un-repairable by certified Meshare RMA technicians.
2.That same item is out of stock at the time that it was returned to Meshare and tested by certified RMA technicians.
Should the described circumstance directly apply, Meshare will offer at its sole discretion, either a variety of options for an item substitution, an item upgrade, a refund for the list price of the irreplaceable item, or store credit for the list price of the irreplaceable item.